Begin to copy one file that you moved from one of the two “Startup” directories back to the proper “Startup” directory and restart Microsoft Word.Use the following steps to find the problem add-in Once the add-ins have been removed, and the “Word Cannot Open this Document Template” error has disappeared, it is time to find the add-in that is causing the problem. If it does, continue to the next section.įind the Add-in That Causes the “Word Cannot Open this Document Template” Error Restart Word to see if the “Word Cannot Open this Document Template” error disappears.Move all files that are located in the above directory to another location on your hard drive.Next, open the following folder: “Documents and Settings\ username\Application Data\Microsoft\Word\Startup” – replacing username with the name of your log in name.Move all files that are in the “Startup” directory to another location on your hard drive.Program Files\Microsoft Office\Office\Startup Program Files\Microsoft Office\Office10\Startup ![]() Program Files\Microsoft Office\Office11\Startup Program Files\Microsoft Office\Office12\Startup Program Files\Microsoft Office\Office14\Startup The table below shows the location of the folder.
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